7 Best Online Review Management Software in 2025

Online reviews are the backbone of brand reputation in today’s digital landscape. From influencing buying decisions to building trust, reviews can make or break a business.
To help you stay ahead of the curve, we’ve compiled a list of the 7 best online review management software solutions to enhance your reputation and foster customer trust.
Let’s dive in!
1. Reviewnicely
Your Partner in Online Review Excellence
Topping our list is Reviewnicely, a versatile platform designed to simplify and optimize online review management for businesses of all sizes.
With its innovative tools like the Google Star Rating Calculator, 5-Star Rating Goal Calculator, and Review Impact Calculator, Reviewnicely empowers businesses to understand, track, and improve their online reputation.

Key Features:
- Request reviews via WhatsApp, SMS, Email, QR Code
- Send an automatic SMS, Email reminders after three and/or seven days
- Customize review request templates
- Edit the review link: change the review link URL, link preview title; Edit logo, copy, image, evaluation filter threshold; Enable / disable review platforms, private feedback, unlimited video testimonials
- Optionally internalize negative feedback
- Consolidate reviews from more than twenty review platforms
- Get notified by email when you get new reviews
- Find reviews with the keywords
- Reviews filtering by Assessment, Type, Answer, Date
- Monitor and reply to reviews from one centralized place
- Share reviews on Social Media
- Customize social media post template
- Showcase positive reviews on the website via different types of widgets: Carousel, Feed, Video, Pop-up, Badge
- Dashboard, consisting of reviews count, growth chart, funnel (invites sent, total unique visits, QR code unique visits, new public reviews, negative feedback) and average rating growth
- Platform is translated in up to twenty languages
Pros:
- Customizable review widgets for website integration.
- User-friendly interface designed for all skill levels.
- Responsive customer support with real-time chat assistance.
- Ai Reply to Google and Facebook integration
Pricing: Starting at £0/month with options to upgrade
If you’re ready to take control of your online reputation, Reviewnicely is the perfect solution for your business.
2. Birdeye
All-in-One CX Platform
Birdeye is a trusted name for businesses looking to combine customer experience (CX) management with robust review monitoring. Its advanced AI features make it an excellent option for multi-location enterprises.

Key Features:
- Multi-platform review management with a centralized dashboard.
- Automated review invites and AI-driven auto-responses.
- Seamless integration with 3000+ platforms.
Pros:
- Intuitive interface for easy navigation.
- Tailored solutions for enterprises and SMEs.
Pricing: Custom quotes available upon request.
3. Trustmary
Your Go-To for Video Testimonials and Reviews
Trustmary stands out for its focus on video testimonials, which provide a dynamic way to build customer trust. Perfect for businesses in industries like travel and hospitality, Trustmary offers flexible plans to suit varied needs.

Key Features:
- Record and send video testimonials easily.
- Measure customer satisfaction with tools like NPS surveys.
- CRM integrations for testimonial generation.
Pros:
- Highly customizable review widgets.
- Unlimited review collection on all plans.
Pricing: Starting at $0/month with scalable paid options.
4. Podium
The Local SEO Booster
For businesses looking to boost local SEO, Podium provides excellent tools for managing reviews and communicating with customers. Its SMS-first approach makes it ideal for small businesses wanting to stand out locally.

Key Features:
- Real-time customer chat via web and SMS.
- Sentiment analysis and automated review requests.
- Integrated dashboard for reviews across multiple platforms.
Pros:
- Mobile-friendly design for on-the-go management.
- Streamlined tools for enhancing local search rankings.
Pricing: Starts at $399/month.
5. Yotpo
E-Commerce Review Champion
Tailored for e-commerce, Yotpo excels in leveraging reviews and customer feedback to drive conversions. It integrates seamlessly with platforms like Shopify and Magento, making it a go-to solution for online retailers.

Key Features:
- Customizable review requests via SMS and email.
- Visual reviews with customer-submitted photos and videos.
- Comprehensive analytics to track review impact on sales.
Pros:
- Loyalty and referral program integration.
- Google and Facebook partnerships for added visibility.
Pricing: Starts at $79/month.
6. ReviewTrackers
Advanced Analytics and Reputation Management
ReviewTrackers is a reliable choice for businesses of any size, offering data-driven insights to optimize the customer experience. Its AI-backed sentiment analysis and robust reporting make it a standout option.

Key Features:
- Analyze customer sentiment with natural language processing.
- Monitor 90+ review platforms, including Yelp and TripAdvisor.
- Unlimited user access for team collaboration.
Pros:
- Ideal for multi-location businesses.
- Powerful analytics for trend spotting.
Pricing: Starts at $119/month per location.
7. Trustpilot
Global Leader in Customer Feedback
Known for its transparency, Trustpilot is a trusted platform for businesses worldwide. With its open-review policy, it fosters authentic connections between brands and customers.

Key Features:
- Real-time review widgets for websites.
- Advanced analytics dashboard to monitor review trends.
- Referral management tools to encourage customer recommendations.
Pros:
- Free plan available for small businesses.
- Integration with major platforms like Salesforce and Magento.
Pricing: Starts at $259/month per domain.
Conclusion
Managing your online reputation is more critical than ever. Whether you’re a small business looking to build local credibility or an enterprise aiming to optimize global CX, there’s a tool for you.
Which review management software will you choose to elevate your online reputation in 2025 and beyond? Let us know in the comments!
READ: How To Choose The Best Online Review Management Platform